Refund Policy

1. Introduction

At Little Pepe Agency, we strive to ensure complete satisfaction with our services. This Refund Policy outlines the terms and conditions under which we provide refunds for our services. By purchasing services from Little Pepe Agency, you agree to the terms of this Refund Policy.

We understand that circumstances may arise where you may need to request a refund. This policy is designed to provide clarity on when and how refunds can be processed, ensuring a fair and transparent approach for all our clients.

2. Refund Eligibility

2.1 Service Cancellation Before Work Begins

If you cancel a service before we have begun work on your project, you may be eligible for a full refund minus any administrative fees. A service is considered "begun" when our team has started the project discovery process, conducted initial research, or created any preliminary deliverables.

2.2 Service Cancellation After Work Begins

If you cancel a service after work has begun, refunds will be issued on a pro-rated basis, taking into account:

• The amount of work already completed
• Resources allocated to your project
• Any non-refundable third-party costs incurred on your behalf

The minimum non-refundable amount for any project after work has begun is 25% of the total project cost.

2.3 Project Completion

Once a project has been completed and all deliverables have been provided according to the agreed-upon scope of work, no refunds will be issued. A project is considered complete when the final deliverables have been provided to you and the agreed-upon revisions period has expired.

2.4 Recurring Services

For recurring services (such as monthly marketing retainers or maintenance plans):

• Refunds are not provided for partial months of service
• Cancellation of recurring services must be requested at least 15 days before the next billing cycle to avoid being charged for the following month
• Prepaid services (services paid for multiple months in advance) may be eligible for a pro-rated refund for unused full months

3. Conditions for Refunds

3.1 Service Quality Issues

If you believe that the services provided do not meet the standards outlined in our agreement, you must:

• Notify us in writing within 7 days of receiving the deliverable
• Provide specific details about how the deliverable fails to meet the agreed-upon specifications
• Allow us a reasonable opportunity to address the issues (typically 14 days)

If after reasonable attempts to rectify the issues, we are unable to meet the agreed-upon specifications, you may be eligible for a partial or full refund, depending on the circumstances.

3.2 Technical Issues

If technical issues within our control prevent the delivery or proper functioning of our services, we will first attempt to resolve these issues. If we are unable to resolve the technical issues within a reasonable timeframe, you may be eligible for a full or partial refund, depending on the extent of the services that were successfully delivered.

3.3 Force Majeure Events

In the event that circumstances beyond our control (such as natural disasters, acts of terrorism, or other force majeure events) prevent us from delivering our services, we will work with you to either:

• Reschedule the services for a later date
• Provide a pro-rated refund for services that cannot be delivered

4. Non-Refundable Items

The following items and circumstances are generally not eligible for refunds:

• Administrative fees and setup costs
• Third-party expenses that have already been incurred and cannot be recovered (such as software licenses, stock photos, or domain registrations purchased on your behalf)
• Services that have been fully delivered according to the agreed-upon specifications
• Cancellations due to changes in your business circumstances, strategy, or preferences that were not caused by our failure to deliver as promised
• Refund requests made outside of the timeframes specified in this policy
• Services where you have approved or signed off on deliverables

5. Refund Request Procedure

To request a refund, please follow these steps:

1. Submit your refund request in writing to [email protected] with the subject line "Refund Request - [Your Name/Company Name]"
2. Include the following information in your request:
   • Your name and company name
   • Project or service name
   • Date of purchase
   • Amount paid
   • Reason for the refund request
   • Any relevant documentation or evidence supporting your request
3. Our team will review your request and respond within 5 business days
4. If additional information is needed, we will contact you
5. Once a decision has been made, we will notify you of the outcome and process any approved refund

6. Refund Processing Times

If your refund request is approved, the timing of the refund will depend on your original payment method:

• Credit Card Payments: Refunds will be processed back to the original credit card within 5-10 business days. Please note that it may take an additional 2-7 business days for the refund to appear on your credit card statement, depending on your credit card company's policies.
• Bank Transfers: Refunds via bank transfer typically take 7-14 business days to process.
• Check Payments: Refunds for payments made by check will be issued by check and mailed to the address on file. Please allow 14-21 business days for delivery.
• Other Payment Methods: For refunds of payments made through other methods, processing times may vary. Our team will provide you with the specific timeframe for your refund.

7. Dispute Resolution

If you are not satisfied with the outcome of your refund request, we encourage you to contact our management team to discuss the matter further. We are committed to fair and reasonable resolution of all client concerns.

If we are unable to resolve the dispute directly, both parties agree to attempt to resolve any disputes through mediation before pursuing other legal remedies. The mediation shall take place in Ohio, USA, and the costs of mediation shall be shared equally between the parties.

8. Policy Modifications

Little Pepe Agency reserves the right to modify this Refund Policy at any time. Any changes to this policy will be posted on our website, and the "Last updated" date at the top of this policy will be revised accordingly.

It is your responsibility to review this Refund Policy periodically to stay informed of updates. The refund policy in effect at the time of your purchase will apply to your transaction.

9. Contact Information

If you have any questions about this Refund Policy or would like to request a refund, please contact us:

• By email: [email protected]
• By phone: +1 (564) 898-2443
• By mail: 4551 Reese Canyon Suite 508, Wintheiserberg, OH 85347-5765